• About iCSU
    • How We Work
    • Our Purpose
    • Testimonials
    • Supplier Directory
    • FAQs
  • Community & Resources
    • Cloud Technology Leaders
      • Cisco
  • Certifications
    • Overview
    • NEW! Wireless/IoT Professional Certification
    • Telecom Solutions Professional
    • Cloud Computing Solutions Professional
    • UCaaS Solutions Professional
    • CCaaS Solutions Professional
    • Advanced Data Networking Solutions Professional
    • Network & Data Security Professional
    • Advanced Cloud Methodology Expert
    • UK Telecom Solutions Professional
    • Supplier Certifications
  • Super9
    • Super9 Program
      • Super9 FAQs
  • My Account
Sign in
Welcome!Log into your account
Forgot your password?
Password recovery
Recover your password
Search
  • Login
  • Contact Us
Sign in
Welcome! Log into your account
Forgot your password? Get help
Password recovery
Recover your password
A password will be e-mailed to you.
Cloud Services University Cloud Services University Intelisys Cloud Services University
  • About iCSU
    • How We Work
    • Our Purpose
    • Testimonials
    • Supplier Directory
    • FAQs
  • Community & Resources
    • Cloud Technology Leaders
      • Cisco
  • Certifications
    • Overview
    • NEW! Wireless/IoT Professional Certification
    • Telecom Solutions Professional
    • Cloud Computing Solutions Professional
    • UCaaS Solutions Professional
    • CCaaS Solutions Professional
    • Advanced Data Networking Solutions Professional
    • Network & Data Security Professional
    • Advanced Cloud Methodology Expert
    • UK Telecom Solutions Professional
    • Supplier Certifications
  • Super9
    • Super9 Program
      • Super9 FAQs
  • My Account
  • CCaaS
  • Technology
  • Vonage
  • Vonage Resource

Solving the Cost Control vs Service Level Dilemma

It’s a fine line that you, as management, have to tread. Overstaffing incurs extra cost for the contact center but guarantees short queue times. On the other hand, understaffing helps with budget cuts but results in reduced service levels as customers have to queue to speak to someone.

CLICK TO VIEW

October 26, 2020
4
0

RELATED ARTICLESMORE FROM AUTHOR

Collaboration

Two-Minute Tech – Behind the Scenes

8x8

Partner Campaign Kit: 8×8 and the CCaaS Magic Quadrant 2020

Data Sheet

Workspaces Data Sheet

EvolveIP

Two-Minute Tech – Work Anywhere (Part 1)

Blog

HCA HEALTHCARE ACCELERATES COVID-19 RESPONSE THROUGH A NATIONAL PORTAL

8x8

2020 Gartner Contact Center as a Service Magic Quadrant Report

EvolveIP

Two-Minute Tech: Speech Analytics

Lumen

LumenSM SD-WAN Technology Adoption Assessment

CCaaS

Perfectly Integrated Unified Communications and Contact Center

CCaaS

Global Voice Assurance: World-Class, Consistent Call Quality

 
  • TAGS
  • Vonage
Previous articleHassle-Free Telephony in the Cloud
Next articleLumenSM SD-WAN with Versa Networks
Cloud Services University Webmaster

Popular Videos

Evolve IP: What’s new in 2020

EvolveIP afranco - October 21, 2019 0
 

Intelisys, ScanSource, and 8X8: A Great Combination

8x8 afranco - May 10, 2019 0
 

Dialpad Sell Demo

Cloud afranco - April 8, 2019 0
 

OUR SUPPLIERS

  • 8×8
  • Advantix
  • Aryaka
  • Avaya
  • Broadsky
  • Lumen
  • EvolveIP
  • Five9
  • IntelePeer
  • Lifesize
  • Masergy
  • Mitel
  • All Suppliers
Cloud Services University
ABOUT US
The Only Cloud University Built Exclusively for Channel Sales Professionals. Because Helping Your Clients Move to the Cloud Should Be Your Top Priority.

Call Us: 844-404-iCSU
Contact us: helpdesk@cloudservicesuniversity.com
FOLLOW US
  • Terms and Conditions
  • Privacy Policy
© 2019 Intelisys Cloud Services University. All Rights Reserved.

iCSU certifications will be available April 2021.

MORE STORIES

Be Welcoming Be Proactive Be Imaginative

September 4, 2020

Webinar: IoT Connect – Cloud Based Platform for Digital Transformation

July 22, 2019

WEBINAR: RingCentral Partner Program

April 2, 2018