NICE inContact Gives Your Business an Edge in Today’s Economy
NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
Because inContact solutions are delivered in the cloud they offer benefits that traditional, contact center solutions can’t: quick roll-out and implementation, no upfront hardware expenses or revolving upgrade fees, scalability to meet actual demand, pay-as-you-go billing model, 99.99% uptime, and seamless call routing between multiple contact centers and at-home agents. inContact —helping to improve people’s lives by powering great customer experiences.