Cloud Services University FAQs
Find answers to the most frequently asked iCSU questions here. If you still can’t find your answer or require additional assistance, please contact us.
Log In Questions
How do I log into my account?
There are two types of iCSU logins. If you are an Intelisys Partner, Intelisys Supplier Sponsor or Intelisys Employee you will want to login using your MyIntelisys credentials. All other users will login as a Standard Guest.
MyIntelisys Login
- First, click on the “Sign In” button at the top right of the page.
- Then, click the “MyIntelisys Login” button.
- After clicking the “MyIntelisys Login” button a MyIntelisys Login page will pop up. Enter your MyIntelisys Username and Password and then click “Login”.
- After clicking “Login” you will be asked “By clicking you agree to log into ICSU with your MyIntelisys credentials.” Click “YES”.
- Once you have logged in you will land on your iCSU Welcome Page.
Standard Guest
- First click on the “Sign In” button at the top right of the page.
- If you are logging into your account for the first time after the launch, then click the “Forgot Password” button.
- Enter in your email address and then hit “submit” (Make sure it is the email address that is used for your iCSU account).
- Instructions for resetting your password will then be sent to your email address. Go to your email and follow the instructions to reset your password.
- Once you have reset your password you will be taken to the login page. Enter your username and password and then hit “Login”.
- Once you have logged in you will land on your iCSU Welcome Page.
Why is my email address is not valid?
The most likely reason is because you are a MyIntelisys user. If you are a MyIntelisys user and you try to log in as a standard guest your email address will not be valid. If you are a MyIntelisys user you must login with the MyIntelisys Login. If you are not a MyIntelisys user and your email is still invalid, double check that you are using the same email address you originally used to create your iCSU account.
What is my username?
If you do not know your username you can enter your email address into the username field instead. If you are still unable to log in contact us for support or call us at 844-404-ICSU.
How do I reset my password?
There are two ways to reset your password depending on if you are a MyIntelisys user or a Standard Guest.
MyIntelisys User
- First, click on the “Sign In” button at the top right of the page.
- Then, click the “MyIntelisys Login” button.
- After clicking the “MyIntelisys Login” button a MyIntelisys Login page will pop up. On the pop-up page, click the “Forgot Password” button.
- Enter your username and then hit “ok”.
- Instructions for resetting your password will then be sent to your email address. Go to your email and follow the instructions to reset your password.
Standard Guest
- First, click on the “Sign In” button at the top right of the page.
- Then, click the “Forgot Password” button.
- Enter in your email address and then hit “submit” (Make sure it is the email address that is used for your iCSU account).
- Instructions for resetting your password will then be sent to your email address. Go to your email and follow the instructions to reset your password.
How do I log in with MyIntelisys if I don’t have a MyIntelisys account?
If you are an Intelisys Partner and you already have a MyIntelisys account, you can login using the MyIntelisys login. If you are an Intelisys Partner, but do not have a MyIntelisys account, simply continue to log in as a standard user. You will not need a MyIntelisys Account to gain access to premium site features just get in touch with us at helpdesk@cloudservicesuniversity.com, and we will upgrade your site access permissions from within Cloud Services University.
