Episode 9. Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience w/Matt
Consider a retailer, like Nordstrom.
They'll let you return an item, no questions asked. That level of customer experience is pretty unique.
Commercial customers often have no prior expectations of what customer experience is. They feel it and they know it from their experiences.
So, when they decide it’s time to level up their customer support organization, it’s all about pushing the boundaries to create the best possible customer experience.