UCaaS Solutions Professional

Unified Communications is where the next generation phone system is headed, and the as-a-service model is exactly what has won the day.

Recipients of this certification will stand out as UCaaS experts. Understand the core elements of a carrier’s cloud architecture including softswitch and SBC and media gateway technologies. How do service delivery methods make a difference? Learn how to design solutions that wrap in messaging and video and the ever-exploding world of mobility.

Gain the knowledge you need to break into the lucrative Contact Center space and see how big data and multi-channel is changing the way Contact Centers are being built. Capture this valuable knowledge and start closing monster UCaaS deals in the cloud.

Certification Track

01. Hosted VoIP 101

  • Softswitch Architecture
  • PBX Emulation
  • Key System Emulation
  • QoS
  • BYOB
  • Common VoIP Features

02. UC 101

  • Messaging
  • Mobility
  • Video

03. Contact Center

  • Premise-based Architecture
  • Cloud-based Architecture
  • Inbound
  • Outbound
  • Analytics
  • Multi-channel