CCaaS Solutions Professional
Contact Center represents a $27 billion industry, of which only 12% is cloud-based. It’s predicted that the market will be $40 billion by 2022*. We’re looking at a $24 – $39 billion in untapped opportunity.
Complete the CCaaS Solutions Professional Certification and learn:
- Why it is critical to understand the customer journey before engaging in technical contact center conversations.
- Why customer journey mapping is imperative to a successful contact center sale . . . and how to do it.
- How to identify the influencers in a contact center sale, and why they’re not the people you’d think.
- The compelling difference between premise-based architecture and cloud contact centers.
- How changes in UCaaS have impacted the selling of CCaaS.
This certification track will challenge traditional thinking around contact center. Become a CCaaS sales expert and begin to identify the best prospects in your own customer base or region.
*SOURCE: Forrester Research
Special Bonus
Complete the CCaaS Solutions Professional Certification and receive this CCaaS End User Video: a customer-facing video detailing the benefits of CCaaS, branded to your own business.
How do I get it? Once you complete the CCaaS Solutions Professional Certification we will contact you to provide the branded video*.
*Must be an Intelisys Sales Partner. Limit one per company
Certification Track
01. IVR
- Basic Functionality
- Advanced Features
- Integrations
02. PBX/Hosted Voice
- Fundamentals
- UCaaS
- Integrations
03. ACD
- Call Routing
- Agent Delivery
- Integrations
- Analytics & Reporting
- Displays
04.Security & Compliance
- Security & Compliance
05. CRM
- ACD & CRM Marriage
- NextGen Portals
06. WFO
- WFM
- Quality & Speech Analytics
07. Dialers
- Dialer Types
- How Used
08. Selling CCaaS
- The Industry
- Speaking The Language
- The Process
- Personnel
