CCaaS Solutions Professional

Contact Center represents a $27 billion industry, of which only 12% is cloud-based. It’s predicted that the market will be $40 billion by 2022*. We’re looking at a $24 – $39 billion in untapped opportunity.

Complete the CCaaS Solutions Professional Certification and learn:

  • Why it is critical to understand the customer journey before engaging in technical contact center conversations.
  • Why customer journey mapping is imperative to a successful contact center sale . . . and how to do it.
  • How to identify the influencers in a contact center sale, and why they’re not the people you’d think.
  • The compelling difference between premise-based architecture and cloud contact centers.
  • How changes in UCaaS have impacted the selling of CCaaS.

This certification track will challenge traditional thinking around contact center. Become a CCaaS sales expert and begin to identify the best prospects in your own customer base or region.

*SOURCE: Forrester Research

Special Bonus

Complete the CCaaS Solutions Professional Certification and receive this CCaaS End User Video: a customer-facing video detailing the benefits of CCaaS, branded to your own business.

How do I get it? Once you complete the CCaaS Solutions Professional Certification we will contact you to provide the branded video*.

*Must be an Intelisys Sales Partner. Limit one per company

Certification Track

01. IVR

  • Basic Functionality
  • Advanced Features
  • Integrations

02. PBX/Hosted Voice

  • Fundamentals
  • UCaaS
  • Integrations

03. ACD

  • Call Routing
  • Agent Delivery
  • Integrations
  • Analytics & Reporting
  • Displays

04.Security & Compliance

  • Security & Compliance

05. CRM

  • ACD & CRM Marriage
  • NextGen Portals

06. WFO

  • WFM
  • Quality & Speech Analytics

07. Dialers

  • Dialer Types
  • How Used

08. Selling CCaaS

  • The Industry
  • Speaking The Language
  • The Process
  • Personnel