What is the best way to quote and configure UCaas or Hosted VoIP?

Cloud Services University Forums UCaaS / VoIP What is the best way to quote and configure UCaas or Hosted VoIP?

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    Anonymous
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    What is the best way to quote and configure UCaas or Hosted VoIP?

    #6646 votes: 0
    Gary C
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    Everything starts with a question. Here are the key questions we ask when configuring Hosted UCaaS:

    QUALIFYING QUESTIONS
    • How old is your current phone system?
    • Do you spend most of your time maintaining and managing your phone system?
    • What is your maintenance contract’s end date?
    • What challenges are you facing with your current phone system/solution/provider?
    • Are your staff members struggling to efficiently manage and route lines across locations?
    • Is there a business continuity plan in place in the event of a power outage, weather events, application failure or other service affecting events?
    • What are the key applications you use in your business?
    • What CRM application or business communications apps do your users utilize across all your departments?
    • How do you currently manage your communications platforms when you need to add users or features?
    • How important is collaboration and messaging to your current business requirements?
    • How many remote workers or offices do you have? Are you/will you be able to easily expand geographies in the future?

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