How disruptive is it to move a contact center to the cloud?

Cloud Services University Forums CCaaS How disruptive is it to move a contact center to the cloud?

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  • #5530 votes: 0
    Arianne
    Participant

    How disruptive is it to a client’s business to move their contact center to the cloud?

    #5556 votes: 2
    Brandon K
    Participant
    5s

    The important thing to keep in mind is to be realistic when setting expectations. There will be a disruption. The reason I say this is because CC are such efficiently run operations that even the slightest change can be impactful if not handled correctly. So when done correctly a move to the cloud would be minimally disruptive. Done incorrectly it could be catastrophic. That’s one of the main reasons why a skilled, informed cloud sales rep is the best option for anyone considering making the move.

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