Reply To: Can you customize a cloud contact center?

Cloud Services University Forums CCaaS Can you customize a cloud contact center? Reply To: Can you customize a cloud contact center?

#6675 votes: 0
Brandon K
Participant
5s

@rstrouse-2-2 Sorry for the delay. The email notification originally went to junk mail. Obviously we get this question a lot and in most cases there is no ‘blanket’ answer or automatic list of who to include. The reason is part of the beauty of Intelisys and our relationships. All Contact Center providers (regardless of what you’ve heard) are not created equal. And it’s incredibly easy to get caught in the woods when trying to ascertain differences. That’s why it is important to engage one of our SEs or myself early on. Their are pros/cons to each supplier. There are minimum requirements and sweet spots. So initially we want to gather as much information as possible about what the CC desired customer and agent experience is. We can than match that with the suppliers that we know will meet those needs. So, my answer is always engage your SE before you engage a supplier : )