Reply To: How disruptive is it to move a contact center to the cloud?

Cloud Services University Forums CCaaS How disruptive is it to move a contact center to the cloud? Reply To: How disruptive is it to move a contact center to the cloud?

#5556 votes: 2
Brandon K
Participant
5s

The important thing to keep in mind is to be realistic when setting expectations. There will be a disruption. The reason I say this is because CC are such efficiently run operations that even the slightest change can be impactful if not handled correctly. So when done correctly a move to the cloud would be minimally disruptive. Done incorrectly it could be catastrophic. That’s one of the main reasons why a skilled, informed cloud sales rep is the best option for anyone considering making the move.