Cloud Services University › Forums › CCaaS › CCaaS CONTEST: Why is it important for an ACD and CRM to work together? › Reply To: CCaaS CONTEST: Why is it important for an ACD and CRM to work together?
Optimal performance from both the ACD & CRM allows for not only a better overall customer experience with less please repeat your # etc
Plus all notes kept in one repository leads to less mistakes. Overall a more cohesive experience for both agent and customer and more efficient for company means more productivity