Reply To: CCaaS CONTEST: Why is it important for an ACD and CRM to work together?

Cloud Services University Forums CCaaS CCaaS CONTEST: Why is it important for an ACD and CRM to work together? Reply To: CCaaS CONTEST: Why is it important for an ACD and CRM to work together?

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Walt G
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When they work together, you can achieve an optimal client and end user experience which greatly contributes to a successful business “FLOW”. The less time employees spend answering someone else’s calls, the more effective and productive they can be in any situation. – David Foxwell