Reply To: Contact Center VS Call Center

Cloud Services University Forums CCaaS Contact Center VS Call Center Reply To: Contact Center VS Call Center

#10515 votes: 0
Rob B
Participant

Just a marketing term.

Everyone likes to pretend like their contact center is multi-channel or omni-channel but for the most part that are not.
Turns out, the skillset of talking on the phone is very different from the skillset of writing/chatting.