8×8 Beyond the Contact Center Unlocking Business Insights with Speech Analytics
Speech analytics brought the previously impossible objective of garnering insights
and recommendations from all customer interactions into the realm of the possible.
Now is the time for executives outside the contact center to reap the benefits of
speech analytics. It is a necessity to take a multi-departmental approach to understand
the business value as spoken conversations and customer interactions become
vital resources to the success of all businesses.